Our client is recruiting for an Optical Customer Advisor to join their team. In this role, you will be speaking with clients, helping with their spectacles, ensuring a seamless and supportive experience

The ideal candidate will have optical experience, strong communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service. Experience in handling complaints effectively is essential.

• Answer calls, address inquiries, and resolve issues related to spectacles and appointments.

• Handle complaints efficiently and professionally, ensuring client satisfaction.

• Provide administrative support, including managing client records and other clerical tasks.

• Maintain a high standard of customer service, responding to client needs with professionalism and care.

• Work closely with other team members to ensure smooth operational flow and efficient service delivery.

• Communicate with clients to address concerns promptly and effectively.

• Optical experience is required,

• Proven ability to handle complaints and resolve customer issues effectively.

• Excellent communication skills, both verbal and written.

• Strong multitasking and organisational skills, with the ability to prioritise tasks efficiently.

• A team player with a positive and proactive attitude.

• Passionate about providing outstanding customer service.

• A supportive team environment where collaboration is valued.

• Opportunities for career growth and development within the optical sector.

If you have a background in optics and excellent customer service skills we’d like to hear from you!

Send your CV to jayne@jaynemarriner.co.uk. 

For any enquiries, please call or Whatsapp us at 07789510552.

Visit our website www.jaynemarriner.co.uk to explore more job opportunities and learn about our services.